State Farm® Insurance Agent Mark McCullough

"When we made the switch to work with Mark, he sat us down and went over each and every policy we had to make sure it still met our needs, giving recommendations as he went. We walked away feeling like we had the best coverage for our family. Mark is also just a great person. We feel lucky to call him our agent and friend."

"I called in early March wanting to cancel my coverage. I no longer needed it after an accident totaled my vehicle. The rep I spoke offered to put a pause on my coverage until I acquired a new vehicle. I agreed and asked if I would be charged while my coverage was paused. I was told no. A couple days later I was charged. I called and asked for refund and was told a check would have to sent to me. I waited a 11 days and called again. I was told the check was sent off the day before. After many questions, I was told to wait another week. After a week passed and no check, I called again upset wanting to know where is this check. I was told it probably was lost in the mail and new one will be sent out. It has now been a month and no check."

"Mark is an absolute legend! He’s not just a fantastic agent, but he’s also a wonderful person. He’s always there to lend a helping hand when I need it, whether it’s explaining complex concepts or helping me make the best decisions for my needs. His team is incredibly supportive and always ready to assist in any way they can. Mark is the best insurance agent in the corridor, and I’m so grateful to have him on my side. I’ll never leave his agency! He truly is the best in the area!"

"Mark is always good about explaining details we don’t understand. He helped us determine the type & amount of insurance we actually needed. You can tell he cares about his clients & is open & honest in the answers to our questions. We trust him with our entire insurance needs."

"Mark does a great job of communicating and responding quickly. Easy to work with!"

"Mark and his team are true professionals. They are always there to lend a helping hand. Whenever I have questions about a policy or need help with a claim I have no hesitation giving Mark and his team a call to help me out. Mark goes to bat for his customers and hits it out of the park!!!"

"My agent, Mark McCullough, is punctual and honest. Getting my claim taken care of was actually a really good experience and a breath of fresh air compared to others!!"

"Mark was new in the business when he cold called me and asked me to listen to him tell me why I should switch from Progressive to State Farm. This was at least 15 years ago. The customer service is unparalleled! To have a local agent to call when your basement is flooding or you’ve lost your roof to a derecho is so important. Mark walked us through every step of the rebuild process offering important advice to make sure we were taken care of by his company in the best possible way. I could not recommend Mark more."

"Mark and Chad are always very responsive and go above and beyond. Highly recommend doing business with them."

"My family and I have been waiting on the side of the interstate for over 12 hours now in Florida waiting for State Farm roadside assistance. We have a RV so they asked us to pay a nominal upfront for this “free” service in the amount of $105. Then they said they can’t give us a time estimate or tell us if anyone will be able to get us. That was 12 hours ago. Out of desperation m, we started calling companies on our own after 12 hours and found our own company within 5 minutes of calling but the expense if very high ($2500). State Farm could not tell us how much would be covered if we chose this service and had no provision to help. The person on the roadside assistance line said she would cancel our roadside request if I kept asking questions. She became more helpful when I asked if the call was being recorded. It is terrifying to sit with semis coming within a foot or two of your vehicle at full speed for over 12 hours. We have had insurance through this company for over 20 years. Everyone deserves better than this. Put people above your profits. If you had reached out to the local towing companies with a fair quote, they would have come within 30 minutes. That is what we were told. Please at least have a provision to estimate out of pocket costs if you can’t help. Update: 20 hours on the side of the highway and never anything from State Farm. Thankfully one of tow truck drivers we called in the early morning hours found a driver by noon the next day. We will be canceling our insurance with this company. Hopefully you never have this situation but if you do please k own they will not provide any help."

"Very professional and responsive"

"Mark and staff are honest and very helpful. They are a great team to work with when you need their help the most!"

"I want to just truly thank agent Mr. Sam Guyton-Evans for all amazing help with securing apt rental insurance. Sam was incredibly nice, a people person, and very helpful. It was such a pleasure doing business with him. Also, Sam mailed a beautiful note of thanks and welcome to the neighborhood. Sam made me feel right at home before being home. I highly highly recommend Sam for all your insurance needs. Super awesome out of this world."

"Mark and his office have been extremely helpful from my first car insurance to figuring out how to best change my renter's policy on my first move out of state. They always explain things in a way that makes sense and make sure I'm getting the best value for my money and any possible discounts."

"I’ve had State Farm for years. Mark has constantly given me very good service."

"I highly recommend Mark McCullough! He is very knowledgeable and competent. That will come across very quickly. Mark has a thorough understanding of his products, which he can explain to you clearly. He has a very nice set of interpersonal skills. Most important to me is that I feel he is a trusted friend who is totally watching out for me."

"GREAT agent and human being. Mark has always supported and helped me when needed. He has NEVER pushed or pressured me into more insurance, more products, or anything else. Mark is the best agent I have ever worked with and has a kind soul, I would highly recommend him!"

"There's a reason that local State Farm agencies are worth the extra cost compared to faceless, multi-national corporate insurance companies. Mark and his agents care more because they are your neighbors. If you have to submit a claim, it's not going to a database somewhere in Georgia to be added to a claims rep's virtual queue; you can expect a call with your local area code prefixed. State Farm agencies also make moving flawless. You can trust an agent in your new town as much as you trusted your previous agent, and your current agent will even transfer your information and introduce you! Cost-cutting is not a term you want associated with your insurance coverage. I have never known State Farm to cut corners in the decade I've been insured with them, and Mark is no exception to this level of quality and affability. They're more than worth trusting with your home, your auto, and your life!"

"Mark is great agent! I have been with him for a little over a year, he answers all my questions promptly, is extremely professional and nice. I would highly recommend."

"I’ve been with SF Mark McCullough for years. Every time I have a question about one of my policies, Mark has always taken the time to thoroughly explain my options, as well as the pros and cons so I am making an informed decision. He has never been sales-ey, and really holds his clients best interests at heart. We recently sustained damage to our property in a hailstorm, and Mark has gone out of his way to make sure that I felt informed and confident in filing and keeping track of my claim. This should have been a long, frustrating, and difficult process - it has been the opposite. He is a joy to work with and I am a client for life. Highly recommended!"

"Mark McCullough is a truly superb agent. He goes out of his way to help with insurance decisions, and he has provided answers to important questions I didn't even know to ask. Excellent all around."

"Muy buen lugar también tienen asistencia en español"